Return Policy
Last Updated: [2024-01-29]
We want you to be completely satisfied with your purchase from www.maevysworld.com. If you are not satisfied for any reason, we are here to help. Please read our return policy carefully.
Returns
You have 14 days from the date of delivery to return an item for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged Deliveries
If your order arrives damaged, it is crucial to notify the transport company at the time of delivery. Please inspect the packaging and contents upon receipt. If you notice any damage, make a note of it on the delivery receipt and notify the transport company immediately. Afterward, contact us at [support@maevysworld.com] with details and photographic evidence of the damage. We will work with you to resolve the issue.
Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
It must be in the original packaging.
It must be unused and in the same condition as received.
Chewing Products
Chewing products, including but not limited to edible items and consumables, are generally not eligible for a refund. However, if you receive a damaged chew toy, please contact us at [support@maevysworld.com] with details and photographic evidence. We will assess the situation and work with you to resolve the issue.
Initiating a Return
To initiate a return, please contact our customer support team at [support@maevysworld.com]. Provide your order number, details of the item you wish to return, and the reason for the return. Our customer support team will guide you through the return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item, please contact our customer support team at [support@maevysworld.com]. We will guide you through the exchange process.
Shipping
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.
Contact Information
If you have any questions about our return policy, please contact us at [support@maevysworld.com].
